NHTSA Complaint #11703166 — 2022 HONDA ACCORD

Over the past year, the infotainment/navigation screen on my 2022 Honda Accord was identified as faulty by the dealership as the screen would erratically freeze or select functions on my navigation without any prompting. This occurs often when I am driving the vehicle and is an unprompted distraction that takes my attention away from controlling the vehicle or requires me to pull over to reset my navigation. The dealership validated this as a known issue and confirmed the screen would be replaced. This part has been on backorder for months with some customers waiting nearly a year. The lack of response or escalation from Honda has been concerning. The dealership is in possession of photos and videos of the faulty screen.