NHTSA Complaint #11703053 — 2025 TOYOTA CROWN SIGNIA

A few weeks after purchasing this vehicle in Dallas, TX we drove to Florida. About 4 hours into the trip we stopped for lunch and noticed both of our cells phones had not charged and in fact had discharged quite a bit. Further testing shows none of the front or rear USB Type-C ports would charge any cell phone we plugged into them. I purchased a USB volt meter and verified that the car would only send a small fraction of an amp to any cell phone plugged into these four ports. After discussing it with the dealer we tried different phones, different cables, and even every new Toyota on the show room floor. No single vehicle's front or rear Type-C ports would charge any cell phone we tried. Since then we have tried 4 friends Lexus vehicles and found the same issue exists in all of them. Any Type-C port labeled with a lightning bolt (i.e. a charging port) will not charge any phone we've tried. Any Type-C port that is marked as a data port will charge the phone. We have tried 5 different Samsung and 3 different iPhones and none will charge in the Type-C ports marked as charging ports. All phones and cables we've tested work with all home chargers and every other vehicle make and model we've tested with. The Samsung phones we have quick access to and originally used in testing are S21, S24, and A54. The iPhones are about two year old models.