NHTSA Complaint #11702612 — 2023 GMC YUKON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11702612
Vehicle 2023 GMC YUKON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I bought my 2023 Yukon Denali Ultimate on or around August 9 2023, and I bought it brand new. On May 28 2024, around 30k miles, I was on the highway and could no longer accelerate. I luckily got myself into the breakdown lane before my car shut down & lost power, ended up being towed to the closest dealership. After 18 days at the dealership, I finally had my car back with a "new engine". Fast forward to November 25, 2025, I was on the highway again, my dash lit up telling me to "press start". As i figured that was not a good idea while driving in the fast lane on the highway, I did not. in a panic I got myself over to the breakdown lane where my car turned off. This time (November 2025), I still had power, but no car turnover. After 6 days of my car sitting at the dealership, they finally had the time to look at the issue. The Dealership did the recall and got the car started, but the car still had a funny sound that the mechanics didn’t like , so they were waiting to hear back from higher up people as to what to do. Today I got the call that they will be replacing the engine for a second time and I will not have my car back until the first week of January. There were zero warning lamps, Zero Symptoms, nothing. I am Lucky that the Highway wasn’t too busy in that moment, because there were many 18 wheelers on the road that day, and one almost swerved into my car missing it by about two feet while my dead car sat in the breakdown lane. Yes I called the state police, Yes one trooper kindly pulled behind me to ask if I was safe and had a tow on the way. But that truck that nearly plowed into my dead car could have prevented me from picking my [XXX] [XXX] [XXX] daughters up from school, forever . To say that I am disgusted with GM, is an understatement. They’re risking lives. I should not fear for my life, my kids lives in a new, "safe" vehicle. No pun intended, but this is highway robbery. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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