NHTSA Complaint #11702342 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated while driving 20 MPH in the snow, the message "Service Power Steering" was displayed, and the steering wheel seized. The vehicle became difficult to maneuver, and the contact had to use force to maneuver the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact's stepfather used a handheld scanner to diagnose the vehicle and retrieved DTC: C1963-20 and C1511. The vehicle remained at the residence. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 200,000.