NHTSA Complaint #11702287 — 2019 HYUNDAI KONA

I'm the owner of a 2019 Hyundai Kona (US spec) imported to Poland. The VIN is included in recall 21V-301 (fire risk). The engine showed symptoms consistent with this defect and failed at 44,000 miles. Photos confirm cylinder damage. Following Hyundai Motor America (HMA) instructions, I completed diagnostics at an authorized Hyundai service center in Poland. Results: error P0366, compression 2–3 bar. HMA refused to accept these documents, demanding a specific “Repair Order” format, which European dealers cannot issue. No real coordination with regional offices occurred, making compliance impossible. HMA then issued a warranty-related denial (not requested), citing salvage status, although it is irrelevant to the mandatory recall remedy. HMA also stated diagnostics must be done in the USA, which is impossible for a non-operational vehicle located in Poland. At the same time, Hyundai Motor Poland provided incorrect information (claiming two total-loss incidents instead of one) and advised dealers not to perform any work. As a result, Hyundai service centers in Poland refused further diagnostics and repairs, blocking access to the recall remedy. The manufacturer provided no feasible path to obtain the remedy and created barriers that made the recall effectively inaccessible. I also incurred unnecessary diagnostic costs. I request that NHTSA review HMA’s actions under campaign 21V-301 regarding my VIN, assess the creation of barriers preventing remedy access, evaluate Hyundai’s refusal to provide a feasible solution, and determine whether Hyundai fulfilled its obligations to ensure remedy accessibility for an owner located outside the USA. Additional evidence and a detailed timeline are attached. Details are provided in the attached file COMPLAINT.pdf.