NHTSA Complaint #11702274 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11702274
Vehicle 2017 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

While driving my 2017 Ford Escape, which only has 75k miles on it, a red warning light came on indicating an engine problem and to pull over safely. I was at a red light at a busy intersection when this happened. When it turned green I started driving trying to get into a parking lot safely. My car sputtered and stopped. Luckily I was able to get it into the parking lot. It turns out, after going to the Ford dealership, that it needs a new short block engine due to coolant intrusion, which is a now known design flaw. There was a CSP (recall) 21N12 for this issue for Ford Escapes built at the Louisville, KY plant. My car was built there, and meets/met all the requirements of the CSP, but for some reason was not included in the CSP. I am not sure why. I have reached out to Ford, but they are doing nothing to assist. How has there been nothing else regarding this issue? It is a known design flaw, and Ford isn't being held accountable for it. There are so many people that are affected by this and having to pay up to $10,000 out of pocket for a repair that Ford should be covering!

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