NHTSA Complaint #11702246 — 2018 HONDA ACCORD

I was slowing down to pull into a parking spot at my office and suddenly the car accelerated, jumped the concrete barrier and crashed into the brick wall. The car continued to actively crash into the wall, so I put it in reverse and it accelerated backward with such force that it crashed into the rear of the car on the other side of the parking lot and then spun around 180 degrees and crashed into the side of that same car. My car was terrifyingly out of control. There was a woman in another car who had just parked and luckily she remained in her car because if she'd gotten out my car could have hit her. I don't know if this is related, but I regularly used the brake hold function and pressed the button to turn it off as I was parking. My perception is that the car suddenly accelerated when I depressed the brake hold button to turn it off. I have the parking lot security camera footage that clearly shows I was braking when the car suddenly accelerated and went out of control. I had 3 hard collisions and the airbag didn't deploy. Luckily I only had some neck and back pain and wasn't seriously injured. My car and the other car were totaled. I'm incredibly disappointed that Honda didn't call me back in time to be able to inspect the car. The insurance company pressured me to settle and turn over title. I'm very angry that the insurance company says I'm at fault because I need to stay in control of my vehicle at all times, but how could I have done that when the car suddenly went out of control? Now I'm going to have to pay higher insurance rates for something that I couldn't control.