NHTSA Complaint #11702213 — 2022 FORD EXPEDITION

I have a 2022 Ford Expedition that Ford states some of these are under recall for the backup camera but not mine. On 10/28/25, my backup camera went out with a blank blue sometimes black screen. I took it to Marler Ford where they gave me an estimate of $1000 to replace the camera. I received an oil change on the same day. When I got home I noticed from the diagnostics that my camera was loose in its setting and was able to easily remove it. I am assuming this occurred while at the dealership and will address this with them. While I contemplated what to do, I noticed a change 1 week ago when i backed up even though the camera was removed. It showed the back up lines and no longer the blank screen. I placed the camera back in and now it is working but is still loose so I removed it so it doesn’t fall out. I called Ford. My case number is CXH-XXX. In summary, Ford is still not owning up to the recalls that are a major safety issue in these vehicles and need to be held accountable. I am not confident that this issue will not return if the issue is not fixed. It has caused me stress in not allowing me to be as confident in reverse. It has not resulted in a accident at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)