NHTSA Complaint #11702208 — 2019 RAM 1500

The contact owns a 2019 Ram 1500. The contact stated that the check engine warning light had illuminated. Additionally, the contact stated that while driving, the throttle sensor warning light illuminated. The contact stated that the failure had recurred while driving. The vehicle was taken to the dealer where it was purchased, and the light was reset; however, the failure recurred. The contact stated that while driving 45-50 MPH, the failure recurred, and the vehicle stalled. The contact was able to pull over to the side of the road, but the vehicle failed to restart. The vehicle was towed to the dealer where it was purchased, and the throttle sensor was replaced; however, the vehicle failed to start. The contact was referred to a Dodge dealer. The vehicle was towed to Daytona Dodge Chrysler Jeep Ram (1450 N Tomoka Farms Rd Suite A, Daytona Beach, FL 32124); but no assistance was provided. The vehicle was then towed to Sebastian's Auto Repair Inc, where the valve cover gasket was taken apart, but no failure was found. The warranty company was contacted and advised the contact that the entire engine needed to be taken apart for the repair to be covered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle back to the Dodge dealer for diagnostic testing. The failure mileage was approximately 52,800.