NHTSA Complaint #11701541 — 2025 SUBARU OUTBACK

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11701541
Vehicle 2025 SUBARU OUTBACK
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I am writing to report a serious safety issue with the satellite radio service in my vehicle. Recently, advertisements have been automatically taking over my infotainment screen while I'm driving, overriding whatever I am doing and forcing me to interact with the system to dismiss the ad. This behavior is dangerous and distracting. Any unexpected visual takeover of the screen draws my attention away from the road, even if only for a moment. Having to locate and press a "close" or "cancel" button while the vehicle is in motion increases the risk of an accident. An infotainment system should never interrupt normal driving functions or demand driver interaction for ads. I am requesting that this forced advertising behavior be disabled immediately, or that an option be provided to permanently opt out. Ads should never override or block vehicle controls, navigation, or audio functions while the car is in motion.

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