NHTSA Complaint #11701378 — 2023 KIA TELLURIDE

2023 Kia Telluride – Instrument cluster intermittently goes blank while operating the vehicle. This has happened multiple times over the last few years since we bought it brand new, even after the official recall repair (SC270). Dealer has told us to disconnect the battery as a temporary fix. This is my wife’s primary vehicle for transporting our children and it’s unsafe because she cannot see speed, warning lights or blinkers when the cluster fails. Today 11/24/25, I had to meet her to switch cars because she didn’t feel safe to drive it anymore when the cluster went out. On 11/17/25 it had gone out and I disconnected it, which showed to be a quick fix again. I would estimate the cluster goes out at least once a month. My research shows this is a common issue with this car and updates or the recall doesn’t fix it. As a law enforcement officer, I am held to high safety standards both on and off duty. A vehicle with a recurring and unrepairable safety defect like this is unacceptable, unsafe, and unfit for normal operation. This ongoing failure places our family and the public at risk.