NHTSA Complaint #11701062 — 2022 JEEP GRAND CHEROKEE L

What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not start, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key fob failure, vehicle not starting, and power steering not activating. Issues began in 2023 and have recurred through early 2025.