NHTSA Complaint #11701017 — 2025 FORD F-150

Hello. I need to open a formal escalation regarding a serious safety recall on my 2025 Ford F-150 Lariat Hybrid. The recall is - rear axle half-shaft and hub assembly replacement. I contacted two dealerships: Metro Ford and Pines Ford. Both told me to just wait without giving any estimated date for part availability. Both dealerships also refused to provide a loaner vehicle while the recall remains open, even though this is a safety-related issue. One advisor even told me to continue driving the truck despite the possibility of axle failure or wheel separation. That is unacceptable. I do NOT feel safe operating this vehicle. I already filed an official safety complaint with NHTSA because this recall has been ignored for months, and I was denied safe transportation. I need this case escalated immediately to a Regional Customer Service Manager. I am requesting: a clear timeline and ETA for the part, a loaner vehicle until the repair is completed, OR a repurchase/replacement review if the recall cannot be resolved in a reasonable timeframe. Please create a case number and assign it to a regional manager. Thank you.