NHTSA Complaint #11700912 β€” 2017 RAM 1500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11700912
Vehicle 2017 RAM 1500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

While driving on the highway at 70 MPH on cruise control the ABS and Traction Control lights came on and the cruise control stopped working. There was a warning message to have the ABS system serviced. This happened again two days later. The lights did not come on after restarting the truck. I took it into the dealer and the codes were C0020-1C and C0020-16. The shop said the ABS pump and ABS control module need to be replaced. The control module has been out of stock for 3 years according to the parts department. Reconditioning is an option but the chip to fix the module is no longer available. This one dealer has close to 20 trucks waiting for this part. The 2017 and 2018 Ram 2500, 3500, 4500, and 5500 were recalled for the ABS, but not the 1500. From my research it seems like the same parts were involved in that recall. I have been in contact with Ram Customer Service and they are attempting to find a part, which I appreciate, but they admit that many are looking for the part and some have been waiting years. They tell me there was an issue with the original manufacturer and they had to redesign and remanufacture the part. It seems to me that this was a defective part and similar parts to this were involved in a recall of other models by the same manufacturer. I am willing to pay for the repair just to have a reliable and safe vehicle, but I would think a defective brake part should be involved in a recall. The other problem is the lack of available parts for multiple years.

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