NHTSA Complaint #11700710 — 2017 ALFA ROMEO GIULIA

My 2017 Alfa Romeo Giulia, VIN [XXX] , is currently disabled and inoperable at the authorized dealer, Alfa Romeo Fiat of Daytona (Service Advisor: Kevin Chapman). The vehicle is subject to the active and known Safety Recall 93C (Low-Pressure Fuel Pump). My vehicle is experiencing a total loss of motive power and engine stall, which is the exact safety hazard described in the recall. Furthermore, the initial failure of the low-pressure fuel system appears to have caused secondary consequential damage to the expensive High-Pressure Fuel Pump (HPFP), and the vehicle is also exhibiting a severe and recurring electrical defect (new battery dying, random dash warnings/brake lights flashing). The manufacturer, FCA/Stellantis (Customer Care Case #XXX...), and the dealer are engaging in a runaround to deny basic safety recall provisions: 1. Refusal to Cover Consequential Damage: FCA Customer Care stated that if the issue is 'not the 93C recall then it will all be customer pay,' which conflicts with NHTSA guidelines requiring the manufacturer to remedy the primary defect and all damage proximately caused by it. 2. Refusal to Provide Loaner/Rental Car: FCA stated the loaner is up to the dealer, and the dealer stated it is up to the diagnostic. This runaround has created an unreasonable delay in the repair of a federally mandated safety recall, leaving the owner without transportation for a disabled, unsafe vehicle. I am requesting NHTSA intervention to compel FCA/Stellantis to: a) Authorize a complimentary rental car/loaner until the vehicle is fully repaired. b) Provide a formal commitment that all damage proven to be a direct, proximate consequence of the 93C fuel pump failure will be covered at no cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)