NHTSA Complaint #11700422 — 2022 CADILLAC ESCALADE

The contact owns a 2022 Cadillac Escalade. The contact stated that the message "Low Engine Oil" was displayed prematurely. The vehicle was taken to the dealer, where an oil consumption test was performed, and the contact was informed that the vehicle had passed the oil consumption test. The contact later received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the contact was informed that the engine had failed the recall inspection and needed to be replaced. The contact was provided with vehicle rental assistance for approximately 4 days. The dealer later informed the contact that the engine was in good condition and did not need to be replaced. The contact was concerned that the dealer had misassessed the engine condition and was placing the contact and his family at risk. The manufacturer was contacted for buy-back assistance, and a case was filed. The manufacturer later informed the contact that the dealer had been unreachable and that the buy-back assistance would not be provided. The failure mileage was approximately 50,000.