NHTSA Complaint #11700256 — 2022 HONDA ACCORD

My infotainment screen randomly registers phantom/ghost touches while I’m driving. It changes audio sources, turns the volume up, switches screens, opens apps, places phone calls on its own (including to coworkers), and becomes completely unresponsive to my actual touch inputs. It will also jump between menus and navigation screens without me touching anything. This takes my eyes off the road and has nearly caused multiple accidents. The dealership has already replaced the entire touchscreen unit, but the problem continues exactly the same. They told me Honda uses a third-party manufacturer for these units and that there is no known fix. Honda Care also has no resolution and sent me back to the dealership, creating a loop with no actual repair path. Both Honda and the dealer acknowledge this is a known issue affecting many Honda Accord owners, but no permanent fix exists. The system makes random phone calls, changes the map and audio menus while I’m driving, interferes with navigation, and prevents me from ending calls or controlling the screen. This is a major distraction and a direct safety hazard. The defect persists even after parts replacement. I am reporting this because it is a widespread, well-documented issue that Honda has not resolved, and it has the potential to cause serious accidents.