NHTSA Complaint #11700149 — 2025 RAM 2500

The contact owns a 2025 Ram 2500. The contact stated that while driving at an undisclosed speed, the instrument cluster went blank, failing to display pertinent vehicle information. Afterwards, the message that the MIL was not functioning properly was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the instrument cluster software. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,200.