NHTSA Complaint #11699893 — 2012 FORD FUSION

The power steering of the vehicle was lost along with illumination of “power steering sensor assist fault” and “service advance trac.” The difficulty of steering made it very dangerous on the road. The problem has been diagnosed and confirmed as code 15N01 (formerly safety recall 15S18). The 15N01 is an extended program under safety recall 15N01. I am issuing this complaint as the 15N01 program has an expiration of 150,000 miles and/or date of 10 years since purchase. My car had the original safety recall 15S18 done in 2015 but now is not qualified for the steering gear (15N01). This shows that this program shouldn’t have any limits as these steering gears were shown defective from the factory. Safety recalls never die and what they did as a quick fix for those cars in 2015 that were not showing those DTC’s was not an adequate repair . They should have addressed the steering gear issue instead of just the reprogramming of the PSCM.