NHTSA Complaint #11699857 — 2021 GRAND DESIGN MOMENTUM

The contact owns a 2021 Grand Design Momentum RV. The contact stated that while inspecting the RV, the contact became aware that the outrigger brackets were bent and fractured. The contact stated that the failure was visible over the axles. In addition, the welding on the cross-member beams was fractured, causing the floor to crack, and the exterior fiberglass was cracked by the bedroom slide-out. Additionally, there was a four-inch-long crack on the frame of the upper deck. Most recently, the contact found movement of the cabinets in the upper deck, and a portion of the fiberglass on the front cap had separated from the roof. The RV was taken to a welding shop to be diagnosed, and it was determined that the metal used to support the walls in the unit was not strong enough. The contact was informed that the weight on top caused it to bend and crack. The outrigger brackets were replaced, the cross members were replaced, and the other cracks were repaired. The manufacturer was notified of the failure and denied the warranty claim. However, the manufacturer failed to acknowledge the failure and advised the contact to call the insurance company since the manufacturer believed that the RV had been involved in an accident. The contact denied that the RV had been in an accident. The contact noticed the issues since the RV was purchased. The failure mileage was unknown.