NHTSA Complaint #11699698 — 2022 NISSAN KICKS

Description of the Problem On August 28, 2025, I had my vehicle serviced at Nissan of Dearborn due to a transmission malfunction. After the service was completed, I noticed the front end was pulling to the right, as time progress I became concerned. I took the vehicle to an independent service center for a front-end alignment. During the inspection, I was informed that the control arms were loose and needed to be replaced. Responses to Required Questions What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission initially malfunctioned, and later the front suspension/control arms were found to be loose after the transmission was replaced. How was your safety or the safety of others put at risk? Loose control arms and steering misalignment significantly compromised vehicle stability, creating a risk of loss of control while driving, which could lead to an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue with the control arms was confirmed by an independent service center during the alignment inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has not yet been inspected by Nissan Corporate or other authorities, but it is available for inspection. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the transmission malfunction. The pulling to the right began immediately after the dealership service on August 28, 2025. Safety Concern I purchased this vehicle, August 22, 2024, but have not owned it long enough to expect major component failures. This situation has created a serious safety risk, and I am requesting Nissan Corporate to investigate this matter urgently and provide a resolution, including repair or reimbursement.