NHTSA Complaint #11699649 — 2017 FORD ESCAPE

An “engine fault check engine now” Came up. We quickly brought our 2017 Ford escape into our near by Ford dealership. Mechanic says a P2601 code came up, which is related to coolant to Aux pump performance. They found reservoir leaking a reservoir spiderd hose down to oil cooler. Found coolant reservoir leaking. I have this diagnostic in writing. ford wanted to charge $1088 to fix the issue and said once thats paid they would look further. We didn’t have close to that amount of money so we went to another near by mechanic, they looked into issue and found the coolant had been leaking into the engine and sent photos, and thats when we realized we needed an engine replacement. We have always taken care of our cars and we should not be having to pay for a brand new engine! The mechanic at the other smaller shop we took car to was actually a prior ford mechanic but left them and says he had seen this issue with this year and model many times! And it was due to a bad engine build that they since corrected for newer cars. So the people who bought a car with that year and model just got screwed. We are now having to take my 5 year old grand daughter to school on a bike and carriage situation, hoping it doesn’t get to cold or rainy. Not to mention our transmission had to be re built “just out of warranty” so ford was no help once again. We looked it up and the transmission going out just out of warranty was also a recurring issue for this year and model. So really we feel we spent 30,000 to 35,000 on a dud car. We feel not taken care of in the slightest by ford. Also my son has a Ford F-150 and the transmission went out that would cost 5000 to 9000. This truck was gently driven and still had low miles. It should not need such a drastic replacement! We found that this transmission issue was also a recurring issue on that year and model truck and we had no help with it. So we have two ford vehicles now that we poured so much money into that we can’t use.