NHTSA Complaint #11699571 — 2023 MAZDA CX-9

SERVICE BRAKES issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11699571
Vehicle 2023 MAZDA CX-9
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

If you press both the brake and gas at the same time (even if accidental), the onboard computer apparently thinks that the driver is confused, and it sets the gas flow to “idle”. The first time this happened was on the freeway, and I was very lucky to be able to coast into a gas station (thinking that I simply running out of gas - even though the gas gauge showed plenty of gas remaining). And so, I took it to Christian Brothers automotive the next day, and they ran extensive (and expensive) diagnostics. They found (to their surprise!) that this is the way the latest CX-9 works! The computer sees that you are on the gas and brakes, and so it “thinks” that you must be confused. And so, it sets the gas to “idle”. I believe this is an extremely dangerous action for the computer to take, and this behavior needs to be removed from all CX-9's IMMEDIATELY! And please don't just say (as others have) that the driver "shouldn't press both the brake and accelerator at the same". One might use the brake and accelerator at the same time for good reason, such as an icy road. But the computer SHOULD NOT DECIDE ON ITS' OWN TO SET THE THROTTLE TO IDLE!

Related Complaints for the 2023 MAZDA CX-9

Other SERVICE BRAKES Complaints

#11665696 I brought my vehicle in on 2/22/25 for a brake issue. I had to pump the brakes every time before I stopped to get the...

Recent Complaints for the 2023 MAZDA CX-9

#11717365 FORWARD COLLISION AVOIDANCE: WARNINGS On February 9, 2026, our 2023 Mazda CX‑9 experienced a sudden and complete system malfunction while being driven. Mul...
#11717365 UNKNOWN OR OTHER On February 9, 2026, our 2023 Mazda CX‑9 experienced a sudden and complete system malfunction while being driven. Mul...
#11679527 TIRES I recently purchased a 2023 Mazda CX9 with factory installed tires, Falken Ziex CT50 A/S p255/50R20 104V M+S. I was d...
#11661072 ELECTRICAL SYSTEM Starting [XXX], through [XXX], we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)v...
#11661072 STEERING Starting [XXX], through [XXX], we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)v...
Check any vehicle history by VIN - Free vehicle history report