NHTSA Complaint #11699492 — 2024 TOYOTA TACOMA

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The multimedia head unit / Apple CarPlay system is malfunctioning. The screen randomly disconnects, goes black, and frequently fails to connect to iPhones. The system displays “Retry,” and at times Apple CarPlay will only reconnect through Bluetooth settings instead of normal wired/wireless operation. Both vehicles are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The failure creates a safety hazard because the screen disconnects or goes black while driving, causing sudden loss of navigation, phone functions, and display information. This forces the driver to look down, attempt to reconnect the phone, or search through Bluetooth menus while the vehicle is in motion, increasing the risk of distraction and a potential collision. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? No. I have already taken both of my new-generation Tacomas to Toyota for inspection. The dealership was unable to reproduce the malfunction, even though the issue happens repeatedly during normal driving. The problem occurs on multiple iPhones, confirming it is not phone-specific. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The multimedia system has only been inspected by Toyota, but no police, insurance, or manufacturer inspection beyond the dealership has taken place. The issue remains ongoing and can be inspected at any time. 5. Were there any warning lamps, messages, or other symptoms prior to the failure, and when did they first appear? Yes. The multimedia screen will: show “Retry” when attempting to connect disconnect mid-drive without warning go completely black switch to Bluetooth-only connection fail to recognize iPhones during startup These symptoms occur randomly, across different days, and on multiple iPhones