NHTSA Complaint #11699459 — 2022 TOYOTA RAV4

At the car wash while slowly pulling (1mph) into a parking space to vacuum the vehicle the car unexpectedly accelerated. The brakes failed and the car continued to accelerate until forced into park and turning off the vehicle. During the acceleration there was a grinding noise. This acceleration caused the car to hit the front curb and cement pilings with poles supporting the roof and vacuum. There were no warnings or lights being presented. If not for the curb and being off the road anyone in the car would at the very least been injured and possibly hitting another auto. The dealer is claiming no none issues as described. The auto was towed to the body shop to inspect and repair. We were told by the body repair shop the front suspension failed. The auto was great prior to this incident. Afraid to drive for fear of a repeat especially due to others on the internet claiming the same issue has happened and often continued to have a repeat acceleration incident. No one has found resolution from Toyota. Approximately $7,000.00 worth of damage and our insurance has now gone up.