NHTSA Complaint #11699394 — 2024 VOLKSWAGEN TIGUAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11699394
Vehicle	2024 VOLKSWAGEN TIGUAN
Component	ELECTRICAL SYSTEM
Date of Incident	July 2, 2024
Date Filed	November 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The infotainment center freezes and spontaneously disconnects. At first, I though it was my phone and switched carriers. It was not. It also does not recognize my key is present and I have to pshycially lock and unlock it. Sometimes the doors won't open and it happens several times. It is unsafe when I am driving and the gps goes out and I have been distracted, missed turns and put myself and others in danger. Also, you can only get gas if the doors are unlocked. This is not safe becasuse someone could take your purse or child while you are pumping gas. The vehicle has been updated, keys replaced but nothing has helped the issue. There were no warning lights.

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