NHTSA Complaint #11699326 — 2025 SUBARU OUTBACK

Windshield made a very loud bang noise as if something hit it but nothing was observed to hit. After arriving home, I inspected the windshield and discovered a 4 inch straight hairline horizontal crack with no sign of debris impact (no chip, scratch, etc). Safelite inspected it and says it is a stress crack, not caused by debris impact. After doing some research, apparently Subaru has a long history (10+ years) of poor glass quality to include a settled class-action lawsuit, and has not fixed the glass-quality problem. This is a safety issue because sudden glass cracking while driving can be a huge distraction to the driver, reduces structural integrity of the windshield, can impair forward visibility, and in severe cases could lead to shattering with glass fragmenting into vehicle. Loss of vehicle control could result with this issue.