NHTSA Complaint #11699197 — 2020 TOYOTA C-HR

CAR STARTED MAKING A HUMMING, WHINING TYPE NOISE. I WORK OUT OF TOWN SO WHEN WE WERE ABLE TO GET VEHICLE IN TO DEALERSHIP THEY STATED THAT IT IS THE TRANSMISSION. AND THE COST WAS OVER $10000 TO FIX. THIS IS A 5 YEAR OLD CAR!!! I STILL OWE $7000 ON THE CAR!!! I SHOULD NOT HAVE TO PAY ANOTHER CAR PAYMENT TO KEEP MY CAR GOING!!! I STARTED TO LOOK THINGS UP AND WE TOOK CAR TO A TRANSMISSION PLACE. THEY LOOKED IN TO IT AND STATED YES THE TRANISMISSION NEEDS REPLACED. THEY COULD ONLY FIND 1 OF THE PIECES NEEDED TO FIX TRANSMISSION. THEY ARE CHARGING $9000 ON IT. I CANT AFFORD TO BE DOING ALL OF THIS! HARD PART IS 5 YEARS AGO I WAS IN A MAJOR ACCIDENT BEING HIT BY A SEMI TRUCK. I HAD A CHR AT THE TIME. IT IS UNKOWN HOW I LIVED THROUGH EVERYTHING. THE CAR WAS DESTROYED. ODDLY ENOUGH THE DEALERSHIP ENDED UP GETTING A CHR THE WAS THE SAME AS MINE JUST NEWER. IT WAS MEANT FOR US TO GET THE VEHICLE. THIS CAR SAVED MY LIFE. SO WE BUY THE NEW CHR AND NOW THIS!!! I WAS OUT OF WORK FOR MONTHS, AND MEDICAL BILLS ARE ASTRONOMICAL!! PLEASE HELP! MY HUSBAND NAME IS [XXX] , THE VEHICLE WILL BE UNDER HIS NAME INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)