NHTSA Complaint #11699121 — 2017 CHRYSLER PACIFICA

The internal bearings on the passenger-side sliding door failed. The failure caused the sliding door to come off its tracks, shatter the rear window, and damage surrounding body paint. The vehicle was parked on level ground when the incident occurred. There was no collision or external damage prior to the event. The owner’s manual contains no scheduled maintenance procedure related to the sliding door bearings, hinges, or tracks. This failure appears to be a design or material defect, as multiple other Chrysler Pacifica owners have reported similar sliding door malfunctions. Estimated repair cost is over $3,000. Chrysler customer service was notified. This failure poses a serious safety risk — the door can detach, potentially injuring passengers or bystanders. Please investigate this issue for potential recall or safety campaign.