NHTSA Complaint #11699033 — 2013 FORD FUSION

The contact owned a 2013 Ford Fusion. The contact stated that while entering a parking lot, while depressing the accelerator pedal, another vehicle T-boned her vehicle on the front passenger side. No air bags deployed. The contact stated that she sustained a concussion to the head. Medical attention was required. The contact stated that a police report was filed.  The contact stated that the failure was not diagnosed by a dealer or independent mechanic. The vehicle was towed to Copart. The contact mentioned the vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure, and they informed her that the air bag may not have deployed because the other vehicle did not hit her on the driver's side. The failure mileage was unknown.