NHTSA Complaint #11699031 — 2024 CHEVROLET TRAX

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11699031
Vehicle 2024 CHEVROLET TRAX
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State RI

Consumer Description

Since the vehicle was purchased, the driver seat's height has slowly been lowering itself over time. After a typical week of driving over an hour per day, the seat is noticeably lower (~2 inches) than when I started. I can raise the height manually again, but this process repeats itself, becoming quite annoying. I brought the vehicle to the dealership, but they claim they were unable to recreate the issue. I called the customer support phone number (800-222-1020) and the rep stated he could not help me further since no service bulletin about the issue could be found. Call reference # XXX.

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