NHTSA Complaint #11699004 — 2023 TESLA MODEL Y

Subject / Issue: Driver Seat Belt Failure – Safety Restraint System Defect VIN: [XXX] Vehicle: Tesla Model Y 2023 Complaint Description: On November 11, 2025, at approximately 10:00 PM, while driving near my home, the driver seat belt cable snapped, leaving only the shoulder strap functional. This occurred under normal driving conditions, with no accident, impact, or misuse. The vehicle was then parked at my residence at [XXX] , and the failure made the car immediately unsafe to operate. The driver seat belt assembly and anchor points are part of the federally regulated Safety Restraint System, covered under FMVSS 209 (Seat Belt Assemblies) and FMVSS 210 (Seat Belt Anchorages). A functional seat belt is critical to occupant safety in any collision, and this defect directly compromises the primary safety system of the driver. Immediately after discovering the failure, I contacted Tesla Service via the Tesla App. My initial communication explained that the seat belt cable had snapped during normal driving, leaving only the shoulder strap, and requested immediate escalation to a Service Manager and replacement of the entire seat belt assembly. Tesla acknowledged receiving my vehicle at their service center (7077 W Sahara Ave, Las Vegas, NV 89117) but did not provide a repair under warranty. In multiple follow-up communications with Tesla Service (including with Efrain), I emphasized that this is a serious Safety Restraint System failure, federally covered under FMVSS 209 and 210, and that it was not caused by user damage. Despite these repeated notifications and requests for escalation, Tesla Service refused to repair the seat belt under warranty, citing Owner’s Manual exclusions and limitations, and insisted that the repair would be an out-of-pocket expense. Tesla provided no written justification explaining how a federally covered safety restraint component could be excluded from warranty. The vehicle remains at t INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)