NHTSA Complaint #11698929 — 2021 BMW X6

The contact owns a 2021 BMW X6. The contact stated that upon start the vehicle, the drivetrain message was displayed. Overtime, the contact stated that the vehicle either failed to start or was slow to start while depressing the START/STOP button. The vehicle was taken to a dealer and the starter was replaced; however, a month later, the drivetrain message returned. Additionally, the contact stated that while reversing out of a parking space, the vehicle shut off while in reverse(R). The vehicle was taken back to the dealer and the contact was informed that the crank sensor needed to be replaced. The dealer stated that the part needed to be ordered, and the contact was instructed to return in a few days for the repair. After leaving the appointment, the contact stated that the vehicle failed to start up while in a parking lot and the vehicle was towed back to the dealer. Another diagnostic test was performed, and the contact was informed that the alternator, starter, and battery all needed to be replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.