NHTSA Complaint #11698737 — 2022 JEEP WAGONEER

On September 4th, 2025, my wife and I purchased a 2022 Jeep Wagoneer Series II bearing VIN number [XXX] being sold by Carvana. On September 23rd, 2025, the Jeep Wagoneer was delivered to our residence by Carvana. The Carvana employees unloaded the Jeep Wagoneer from their tow truck and then parked the Wagoneer in our driveway. After the Carvana employees departed with our Ford Explorer, my wife and I decided to take the Wagoneer for a drive. We loaded our three children into the vehicle and my wife drove, while I remained in the front passenger seat. We traveled approximately one block away from our residence when we came to a stop at a stop sign and the Wagoneer turned off its ignition on its own and put itself into park. We were on a slight incline and the vehicle began to roll backwards under no power, but due to the incline. To prevent this, my wife pressed the brake pedal and the vehicle ceased moving. The only way we were to get the ignition running again was to restart the vehicle by pressing the ignition push-button. The vehicle restarted and there were two error messages that appeared on the instrument cluster. The first message indicated that the start/stop system was unavailable. The second error message indicated that the hood was open. We left the stop sign, in an attempt to return to our residence, where the mechanical failure occurred and then came to a traffic signal that was red on U.S. Highway 11, in three lanes of traffic. We came to a stop and the same mechanical error occurred yet again with the Wagoneer turning itself off and shifting itself into park. My wife restarted the ignition and the same two error messages appeared on the instrument cluster. This time the “check engine” light came on. We also determine there to be heavy thumping in the brake pedal when pressing the brakes. During this first drive in the Wagoneer, my wife adjusted the rear-view mirror and the rear-view mirror fell right off the windshield. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5