NHTSA Complaint #11698677 — 2021 CHEVROLET SILVERADO 3500
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11698677 |
| Vehicle | 2021 CHEVROLET SILVERADO 3500 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
My 2021 Chevy Silverado 3500 [XXX] Motor began requiring a quart of oil every 3-4 weeks. I took my vehicle to a GM dealer in October 2024 and the stated the couldn't find any issues. Fast forward to December 2024 my motor began reading low compression and saying stop the vehicle. I took the vehicle back and pressured them to find out whats wrong with the truck as I only have 76,000 miles and I have performed all of the necessary maintenance. I even have a Chevrolet Platinum protection plan for warranty coverage. I have gotten the run around for months and I have yet to get my vehicle repaired. After taking my truck to a certified 3rd party the verified that the lifters failed and the motor would likely need to be replaced or rebuilt. The mechanics reported this Information to the Chevrolet warranty company and the stated the refuse to provide and repairs unless I produce oil change receipts or return the vehicle back to a dealership and pay for the dealer to tear the motor down. PLEASE HELP ME!!! Im stuck paying $819 a month for a truck I haven't driven regularly since December 2024. Please please please help me Sincerely [XXX] General Motors [XXX] 2021 3500 hd wt 4x4 Case # 9-XXX [XXX] I have a 2021 chevy 3500 lt (dually) Been having issues with a rough idle so I figured to replace the plugs, coil packs and wires as my truck just hit 70,000 miles. After doing the full tune up nothing changed, so I scheduled an appointment with my local chevy dealership. They kept my truck for about a week and never completed the diagnosis. I picked the truck back up and took it to another chevy dealer and the told me after a week or so that I had lifter issues and the truck would probably need a new motor. The truck seemed a little sketchy from the gate in the first 50k miles it consumed oil like it was a ol 250k mile chevy.... the alternator went out at around 50k miles and the fuel efficiency would be 6-8 mpg at best..... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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