NHTSA Complaint #11698594 — 2018 TOYOTA CAMRY

Dear Toyota Customer Experience Team, I am writing to report a serious and potentially widespread safety issue with my 2018 Toyota Camry XSE. The automatic transmission has failed. The vehicle exhibits slipping, hard or delayed shifting, intermittent loss of drive, and most critically, the car completely shut off while I was driving on the highway, creating an immediate risk of a serious accident. The transmission is available for inspection upon request. These failures pose a direct safety hazard. The unexpected shutdown on the highway, combined with gear engagement problems, could easily lead to loss of control, collisions, or injury to myself, passengers, and other road users. The transmission failure has been confirmed by a certified independent transmission specialist, who stated that the transmission requires either a complete rebuild or replacement. The vehicle has been maintained according to Toyota’s recommended schedule. The vehicle has not been inspected by Toyota representatives. It has been inspected by the independent specialist for diagnostic purposes. Hard shifting and gear slipping began approximately 11/08/2025. The transmission warning light hasn't even come on. Sudden hesitation during acceleration or gear changes became increasingly frequent. The most severe symptom occurred when the car completely shut off on the highway which is super dangerous. Based on my observations and the independent specialist’s evaluation, I believe this failure may be related to known issues affecting 2018 Toyota Camry XSE transmissions, potentially involving internal clutches or valve body components. I respectfully request that Toyota consider offering a goodwill repair or replacement of the transmission for my vehicle. Provide guidance to owners of similar vehicles to prevent accidents or injuries.