NHTSA Complaint #11698587 — 2021 CHEVROLET TRAVERSE

The electronic stability control (ESC) system and power steering system malfunctioned. The vehicle is available for inspection upon request. The power steering warning indicated a potential loss or reduction of steering assist, which could have made it difficult to steer and control the vehicle—especially at higher speeds or in traffic. This posed a potential safety risk to me and others on the road. Yes. The issue was confirmed by my local Chevrolet dealership. They determined that a software update was required to correct the malfunction. The vehicle was inspected and serviced by my local Chevrolet dealership. It has not been inspected by police, insurance representatives, or others. Yes. Immediately after shifting from reverse into drive while backing down a driveway (at approximately 5–10 mph), two warning messages appeared: “Service ESC” and “Service Power Steering, Drive with Care.” There were no prior warning lights or symptoms before this occurred.