NHTSA Complaint #11698425 — 2026 TESLA MODEL Y

On November 4, 2025, I believe my New Tesla (only 2 month old) had just updated to a new software version. That morning, when I tried to start the car to drive to Walgreens Pharmacy, the vehicle did not start — the screen was locked. I pressed the brake pedal several times, but there was no response. Then I pressed the accelerator and the brake again, and the car finally started. I believe i turned on the Full Self-Driving (FSD) mode as usual. The car backed out of my garage and moved only about ten houses down our street when I suddenly felt it was out of control, and within seconds, it hit a stationary vehicle on our street. I did not hear Forward Collision Warning or feel the Automatic Braking system engage. The tesla report told me that the collision warning failure and the Safety systems are affected, and the passage side (front right) tire shows 0 psi) . The The damage was highly unusual — although I was driving slowly, approximately 10 to 15 miles per hour on my street, the front wheel became completely detached from the suspension, the suspension itself was severely damaged, However, the rest of the car’s body sustained with minimal impact. I had hard time to find Tesla service to help me, so I contacted Allstate and they had a towing company to transport the vehicle to Gwatney Collision Center, the only Tesla-certified body shop in our area.