NHTSA Complaint #11698201 — 2019 GMC ACADIA

The contact owns a 2019 GMC Acadia. The contact stated that upon attempting to turn off the vehicle, the vehicle failed to register that the transmission was in park(P) and the vehicle failed to turn off. The contact stated that the vehicle continued to beep. The "Shift to Park" message was displayed. The contact stated that the vehicle required to be turned off and restarted several times, or to be driven to shift to park(P) successfully. Upon investigation the failure, the contact linked the failure to GM Technical Service Bulletins: 18-NA-297 and 19-NA-206. The vehicle was taken to the local dealer, where it was diagnosed with a faulty shift control, and the dealer determined that the shift assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 52,280.