NHTSA Complaint #11698125 — 2020 FORD ECOSPORT

The contact owns a 2020 Ford EcoSport. The contact stated while driving approximately 30 MPH, there was an abnormal loud ticking sound coming from the front of the vehicle. The contact stated that the wrench symbol was displayed. The contact drove the vehicle back to the residence and then had the vehicle towed to a dealer. The contact called the dealer and was informed that the vehicle had not yet been diagnosed, and the dealer was unable to advise when the vehicle would be repaired. The contact was aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling) and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.