NHTSA Complaint #11697809 — 2022 LAND ROVER RANGE ROVER EVOQUE

I received notice of safety recall N945 for the 2021–2025 Range Rover Evoque concerning a defect in the passenger airbag that could tear during deployment due to improper folding during assembly. This condition poses a serious safety risk because a torn airbag could fail to protect the occupant or release hot gases that could cause burns. Since the recall was issued several months ago, I have repeatedly contacted my authorized Land Rover dealership to schedule the repair. The dealership stated that they are unable to perform the recall because their internal system was “hacked” and they cannot access recall information or confirm when parts will be available. The manufacturer’s website still lists the recall as “incomplete – remedy not yet available.” It has now been over three months since I was notified of the recall, yet no remedy or scheduling information has been provided. This delay prevents me from having a critical safety repair completed and leaves my vehicle in an unsafe condition for any front passenger. I am filing this complaint because the manufacturer and dealership have not provided a remedy within a reasonable time frame, and I believe this represents a failure to complete a federally mandated safety recall in a timely manner