NHTSA Complaint #11697586 — 2023 TOYOTA TUNDRA

The contact owns a 2023 Toyota Tundra. The contact purchased the vehicle in January 2023 and had several mechanical and tire related failures with the vehicle. The contact stated that the vehicle was not handling normally. The contact stated that that the steering wheel was constantly turning to the right and needed to manually be returned to center to remain in the intended lane. The contact stated that the failure occurred at various speeds. The contact stated that the vehicle was taken to the dealer however, the dealer was unable to duplicate the failure, and that the wear on the tires were normal. The contact stated that the wear was noticeable to the extent that the tread was almost worn on the passenger’s side front tire at 12,000 miles. The contact stated that the tires were the original equipment and were rated at 30,000 miles of service. The OEM tires were Falken Wild Peak A/T 3WA; Tire Size 265/60/R20 112H: DOT 1V40H. The manufacturer was informed of the failure. The contact replaced the original tires with Bridgestone Tires; Tire Size: 265/60/R20; DOT Number: 17XEDHT1. The contact stated that the dealer had mounted the tires and balanced and aligned the steering wheel. The contact stated that the steering failures with the vehicle steering to the right persisted. The contact checked the tires and had taken the vehicle to a tire dealer to check the alignment and the tire condition and was advised that the new tires were showing wear, and that the vehicle was not properly aligned. The vehicle was not repaired. The original dealer was contacted, and the contact was informed that no assistance would be provided. The contact also reported failures with the transmission and other vehicle systems, and had a case opened by the manufacturer. The failure mileage was approximately 27,142. The Bridgestone tire wear mileage was approximately 10,000.