NHTSA Complaint #11697553 — 2008 BMW 5 SERIES

My vehicle had a faulty PCV valve that was under "Stop Drive," order. I received no correspondence from the NHTSA nor from BMW of North America in regards to this. My BMW X-5 had significant issues that are directly associated with this issue. After contacting BMW of North America directly because I could not reach anyone at my nearest BMW Service Department, it was escalated twice to attempt to arrange for my vehicle that I unknowingly continued to drive. My vehicle has sat undriven since May of 2024. It was finally picked up, towed to the dealership for repairs related to the PCV recall. The PCV valve was replaced and my vehicle was returned to me in undriveable condition. None of the rough idle, burning smell or engine issues were attended to. They simply replaced the valve without further investigation into the damage done by continued driving of a "Stop Drive," order. BMW of North America is placing blame solely on the NHTSA for not sending me correspondence relative to this recall. My vehicle was identified as having the faulty Takata airbags and I received all of the documents sent by both the NHTSA and BMW USA. I now have a undriveable, unsafe vehicle due to the servicer simply replacing a recalled object but not the damage caused by continuing to drive a vehicle that should have had immediate service. Please advise what steps should be taken. Tara Catalano-Smith