NHTSA Complaint #11697512 — 2018 BMW 320I

The contact owns a 2018 BMW 320I. The contact stated that while driving 55 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message Engine coolant system, coolant pump outside of speed tolerance" and code 20A701 was displayed. The contact stated that the vehicle failed to accelerate, and the contact drove 8 MPH back to the residence. A fuel-burning odor was on the interior and exterior of the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The contact stated that on a separate occasion, while her husband was driving, the failure reoccurred. The contact's husband arrived at the residence and became aware that the water pump had failed and was no longer functioning as intended. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 21V907000 (FUEL SYSTEM, DIESEL). However, the VIN was not included. The vehicle was not repaired and was parked at the residence. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 84,000.