NHTSA Complaint #11697480 — 2013 FORD ESCAPE

The contact owned a 2013 Ford Escape. The contact stated that while the contact's uncle was driving at an undisclosed speed, the contact's aunt called the contact's cell phone and informed the contact of smoke coming from underneath the contact's vehicle. The contact's aunt was trailing behind the contact's vehicle as they were traveling. The contact's uncle drove the vehicle to the shoulder of the road and turned the vehicle off. No warning lights were illuminated. The contact and all the occupants of the vehicle exited the vehicle. The contact stated that while exiting the vehicle, the contact noticed a lot of smoke coming from underneath the vehicle. The contact then noticed flames coming from underneath the vehicle and underneath the hood. The fire department was called and extinguished the fire. A police report was filed. No injuries were sustained. The vehicle was towed to a local tow yard. The contact stated that the vehicle was condemned as a total loss. The contact stated that the vehicle was consumed in the fire. In addition, the Police and the fire department advised the contact to contact the NHTSA Hotline and report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000.