NHTSA Complaint #11697406 — 2019 CADILLAC XT4

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11697406
Vehicle 2019 CADILLAC XT4
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

At around 17,000 miles the timing chain tensioner went bad. At cold start up you could hear the timing chain hitting the 'guide' until the oil pressure built up and provided enough tension. I was covered by an aftermarket warranty - which paid all the labor ($1700). I had to pay a $100 deductible -along for the parts ($300). I feel that this should be looked into and Cadillac should replace any tensioner that might be defective- since this could cause catastrophic engine failure. If you check - it does appear the 'new tensioner' part number is a revision- indicating Cadillac probably knows the old part number was defective!

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