NHTSA Complaint #11697312 — 2024 HONDA CIVIC

Numerous defects in my 2024 Honda Civic Sport. I leased this vehicle in January 2024 for 36 months (with a $4,675 down payment and $284.62 monthly payments). From early in the lease, the car has been plagued with serious problems. Below is a chronological list of the issues my vehicle has experienced: Gearbox replacement – Feb 3, 2025 (12,792 miles): The vehicle’s transmission/gearbox failed catastrophically and was replaced under warranty. Axle boots replacement – Feb 19, 2025 (13,384 miles): Soon after, the front axle boots were found to be defective (leaking) and were replaced. Climate control panel failure (moisture damage) – Mar 6, 2025 (13,892 miles): The climate control and infotainment panel stopped functioning due to moisture intrusion and had to be replaced. Refusal to diagnose vibration issue – June 27, 2025 (18,116 miles): I reported a persistent and concerning vibration during driving (which could indicate an unresolved powertrain or suspension issue), but the dealership refused to perform a diagnostic or address it, returning the car to me without resolution. Steering wheel damage & falsified report – June 30, 2025: During a service visit, dealership personnel damaged the steering wheel and then provided a false report that inaccurately stated the damage was pre-existing, instead of taking responsibility. Ongoing audio system malfunctions – (continuing issue): The car’s audio system suffers from frequent USB/Bluetooth disconnections, which have persisted despite multiple service visits. The car's lane assist is triggered at random during drives almost causing several auto accidents. Every one of these issues is documented through repair orders and correspondence. I have maintained a file with all relevant service records, emails with the dealer (Honda of Van Nuys), and photographic evidence (such as photos of the steering wheel after the damage on June 30, 2025). These docs are available