NHTSA Complaint #11697248 — 2020 ALFA ROMEO STELVIO

The gear shifter broke. The button on the back that you compress in order to trigger a button inside of the shifter, broke off and then the button inside got stuck. I was not able to shift gears and even though there was no other issue with the vehicle, I was stuck in a parking lot blocking other people's ability to move around me. It creates a safety hazard by not being able to shift gears to move the vehicle out of harm's way or even to be able to be towed in a safe manner. The tow truck driver had to climb under my vehicle and find a way to put the vehicle into neutral because the gear shifter would not engage. No to the other questions. I sat for six hours waiting for a tow truck to come because the first one that was dispatched was not able to help due to the specific circumstances. From reading other online forums, this does seem to be a recurring issue with Alfa Romeo's.