NHTSA Complaint #11697229 — 2018 HYUNDAI ELANTRA

The contact owns a 2018 Hyundai Elantra. The contact stated that after an oil change was performed at Jiffy Lube, the engine seized while driving. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated. The vehicle was coasted to the side of the highway and parked. The vehicle was towed to the residence, and the tow truck driver informed the contact that an unknown engine part had detached on the road and there was no oil in the engine. Jiffy Lube inspected the vehicle at the residence and informed the contact that they were not responsible for the engine failure, which was caused by a lack of oil changes after 10,000 miles. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 86,151.