NHTSA Complaint #11696832 — 2016 CHEVROLET SUBURBAN

The contact owns a 2016 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, there was a rattling sound coming from the rear of the driver’s door. Upon inspecting the vehicle, the contact discovered that the exterior trim on the front driver’s door had started to detach and was loose. The vehicle was taken to the dealer, where it was determined that the exterior trim on the front driver’s door had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 121,000.